Returns & Exchanges
Exchanges for store credit may be made on items that do not fit properly. Please contact Haute as Ice with an exchange request within 7 days of purchase. Exchanges will be for *store credit only* used within 14 days as arranged with HAI.
Customer must specify what they will be exchanging item for at this time.
Item must be shipped back to Haute as Ice before new items can be shipped out. Shipping will be paid at the expense of the customer.
FINAL SALE ITEMS are any items that are not original price. Items that are sold out fall into this category as well. We do not offer exchanges on these items.
If you receive an item that is defective or damaged we will be happy to replace it, and in some cases may offer partial credit for the item.
Please contact us and tell us the nature of the defect/damage ASAP. We REQUIRE a photo of merchandise. Please Hand Wash boutique items for best care.
Contact via email: email@example.com
We pride ourselves of fast and cheap shipping! In most cases orders will be sent out by the next business day.
FREE SHIPPING on all orders $50 or more use code FREE50
Flat Rate of $5.95 for all other shipments.
Additional inquiries can be made through correspondence via email.